Privacy Policy

1. Overview

Villa Valesta ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal information we collect through villavalesta.com, how we use it, and your rights regarding that information.

We operate from the Dominican Republic and Canada and are committed to complying with applicable privacy laws, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, the EU General Data Protection Regulation (GDPR).

2. Information We Collect

We collect information in two ways:

Information you provide directly

When you submit a booking request on our website, we may collect:

• Full name
• Email address
• Phone number
• Travel dates and group size
• Any additional details you include in your message

Information collected automatically

When you visit our website, certain data is collected automatically via cookies and analytics tools, including your IP address, browser type, pages visited, time spent on pages, and referring URLs.

3. How We Use Your Information

We use the information we collect to:

• Respond to booking inquiries and manage reservations.
• Communicate with you before, during, and after your stay.
• Improve our website and understand how visitors interact with our content.
• Comply with legal obligations.

We do not sell your personal information to third parties, nor do we use it for unsolicited marketing without your consent.

4. Cookies

Our website uses cookies — small text files stored on your device — to enable certain features and gather analytics data. By continuing to use our site, you consent to the use of cookies as described here.

The types of cookies we use include:

• Analytics cookies — used by Google Analytics to track visitor behaviour in aggregate.
• Marketing cookies — used by Facebook Pixel to measure ad performance and enable retargeting.
• Functional cookies — used to remember your preferences and improve site performance.

You can disable cookies at any time through your browser settings. Note that some features of the site may not function correctly without cookies.

5. Third-Party Services

We use the following third-party services that may process your data:

6. Data Retention

We retain booking inquiry data for as long as necessary to manage the reservation and fulfill any legal obligations. Analytics data is retained in accordance with the default retention settings of each respective third-party platform.

You may request deletion of your personal data at any time by contacting us at world@villavalesta.com.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data.
• Withdraw consent to the use of your data for marketing purposes.
• Lodge a complaint with a relevant data protection authority.

To exercise any of these rights, please contact us at world@villavalesta.com. We will respond within 30 days.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this page periodically.

11. Contact

For any questions or requests regarding this Privacy Policy, please contact us at: